Returns & Exchanges

We hope you love your MERMODI swimwear. If something isn’t quite right, we’re here to help.

Returns

If you change your mind about an online purchase, you can notify us within 14 days of receiving your order. Once you notify us, you have a further 14 days to return your item.

To be eligible for a return, items should be:

• Unworn and unused, with all original tags and hygiene seals intact where applicable.
• In their original condition, free from makeup, fake tan, perfume or other marks.
• Returned in their original packaging where possible.

You may handle an item as you would in a shop to establish its nature, characteristics and fit. If an item has been handled beyond what is necessary, we may be entitled to make a deduction for any resulting loss in value, where permitted by law.

Your statutory consumer rights remain unaffected by this policy.

Swimwear Hygiene

For hygiene reasons, we ask that hygiene seals remain intact when trying on swimwear.

Where an item has been supplied sealed and qualifies for the legal exception for goods unsuitable for return for health protection or hygiene reasons, we may be unable to accept a change-of-mind cancellation if the seal has been broken.

A hygiene sticker alone does not automatically remove your right to cancel an online purchase. This policy does not affect your statutory rights if an item is faulty, damaged or incorrectly described.

How to Arrange a Return

To arrange a return or size exchange, please complete the contact form below with your order number and let us know how we can help.

We’ll provide the relevant return instructions and address.

If you wish to cancel your online purchase under your statutory cancellation rights, please notify us within 14 days of receiving your order. You then have a further 14 days to send the item back. You do not need to wait for our reply before notifying us that you wish to cancel.

You can also notify us of a cancellation by emailing hello@mermodi.co.uk with your order number and a clear statement that you wish to cancel your purchase.

Return Postage

For change-of-mind returns and voluntary size exchanges, customers are responsible for the cost of returning the item to us, provided this has been made clear before purchase and unless otherwise required by law.

We recommend using a tracked delivery service and keeping your proof of postage.

Where statutory cancellation rights apply, we will refund the cost of standard delivery. If you selected a more expensive delivery option, we will only refund the standard delivery cost.

If an item is faulty, damaged or incorrect, we will cover reasonable return costs where required by law.

Size Exchanges

If you would like a different size, please complete the contact form below with your order number and the size you would prefer.

Exchanges are subject to availability. For voluntary size exchanges, customers are responsible for returning the original item to us, and we’ll cover the postage for sending the replacement item back to you.

If you are exercising your statutory cancellation rights, you may choose to cancel your purchase instead, in accordance with the Returns section above.

Faulty, Damaged or Incorrect Items

Every MERMODI piece is carefully inspected before dispatch. If your item arrives faulty, damaged or incorrect, please contact us through the form below or email hello@mermodi.co.uk.

Please include your order number and photographs where helpful. We’ll work with you to resolve the issue in accordance with your consumer rights.

Your statutory rights regarding faulty, damaged or incorrectly described goods are not affected by this policy.

Refunds

Once we receive your return, we’ll process your refund in accordance with your statutory rights.

For statutory cancellations, refunds will be issued without undue delay and no later than 14 days after we receive the returned goods or evidence that they have been sent back, whichever happens first.

Refunds will be issued to your original payment method and will include any standard delivery costs that must be refunded by law. The time taken for funds to appear in your account may depend on your payment provider.

For returns outside statutory cancellation rights, any refund will be handled in accordance with the applicable terms of our returns policy and your consumer rights.

Need Sizing Advice?

Unsure which size is right for you? We’d love to help you find your fit before ordering.

Complete the contact form below and select Sizing Advice. We’ll do our best to recommend the most suitable size and coverage options for you.

You can also reach us directly at hello@mermodi.co.uk.

Thank you for supporting MERMODI and choosing thoughtfully crafted swimwear inspired by the ocean. We can’t wait to be part of your next escape. 

Need a Little Help? 

Have a question about a return, exchange, sizing or your order? Complete the contact form below and we’ll get back to you as soon as possible.

Please include your order number where applicable so we can help you more efficiently.